Field Service Engineer, Entry
CN-Suzhou
Global Careers (External)
Req #: 48788
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: * Calibration: Perform regular calibration of network analyzers to ensure the accuracy, reliability, and quality of Keysight calibration services. * Troubleshooting: Provide onsite troubleshooting for RF and microwave network analyzers after calibration services, ensuring prompt response and customer test recovery. * Asset Maintenance: Coordinate and conduct maintenance on RF and microwave network analyzers, minimizing downtime and ensuring optimal performance. * Customer Relationship: Develop and maintain strong relationships with key customer interfaces, acting as a trusted advisor for all Keysight service-related inquiries. * System Monitoring: Monitor and analyze the performance of customer systems, providing regular reports and actionable insights for improvement. * Issue Escalation: Manage escalated issues, collaborating with internal teams to ensure timely and effective resolution. * Process Improvement: Identify opportunities for process improvements and contribute to the development of best practices for supporting RF and microwave network analyzers. Qualifications: * Education: Bachelor's degree in Electrical Engineering, RF and microwave, Electronic Information Engineering or a related field, or equivalent experience. * Experience: Experience in calibration services or hands-on with netowrk analyzers or other related test equipment is preferred. * Technical Skills: Good understanding of RF and microwave principles, network analyzers, and related measurement techniques. * Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and effectively. * Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing customer challenges. * Interpersonal Skills: Ability to build and maintain positive relationships with customers and internal teams. * Adaptability: Flexibility to work in a dynamic, fast-paced environment and manage multiple priorities. * Travel: Willingness to travel to customer sites as needed. * Other: Proficiency in using MS Office tools (Word, Excel, PowerPoint) for reporting and documentation Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
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