Field Service Engineer, Advanc
VN
Global Careers (External)
Req #: 27402
Type: Regular
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Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: * Providing both On-site and Remote support to EMT Customer Install Base * Technical Support for customers with i3070/i1000/i7090 & Functional Test System * Repair of i3070/i1000/i7090 & Functional Test System at customer premises * Calibration and Maintenance of i3070/i1000/i7090 & Functional Test System * Part Verification for customer ordering replacement part * Perform Site-Preparation and Site-Verification before system installation * Perform new system installation and commissioning of i3070/i1000/i7090 & Function Test System * Raise CIRF for OBD & DOA Case * Conduct Customer Training for Hardware Maintenance for i3070/i1000/i7090 & Functional Test System * Software support such as software installation, licensing support, software updates and patches Qualifications: Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.*** * Customer management and account review * Adequate computing skills such as Windows & Microsoft Office products * Basic soft skill & communication techniques * Work with Sales Team on Customized deal & Solution * Work with customer to identify root cause for technical issue and provide diagnosis resolution to resolve issue * Work with R&D with technical feedback on product/test system engineering team for system enhancement to meet market or industrial standard * Provide technical guidance to both junior team member and partner engineers * Regional Expertise escalation point to work with Division or R&D team for escalated cases
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