Field Resource Coordinator
US-NJ-Roseland
Attract-careers1
Req #: 92518
Type: Fulltime-Regular
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Overview: The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Responsibilities: Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments. Key Responsibilities: * Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing * Working with technicians to accommodate same day customer appointments * Tracking and communicating appointments' progress with field management * Referring and assigning additional jobs to external subcontractors * Answering incoming customer calls that arise and handling/transferring appropriately * Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy Spanish bilingual is a plus. Qualifications: Education and Experience: * Bachelor's degree from a four year college or university is a plus; or a combination of education and experience Skills and Qualifications: * Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service * Effectively communicate, both written and verbally, with all levels of the organization * Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion * Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment * Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software Visa sponsorship not available for this role
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