Field Operations Manager
US-FL-West Palm Beach
Attract-careers1
Req #: 92942
Type: Fulltime-Regular
|
|||||||||||
|
|||||||||||
Overview: Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Boost Mobile is seeking a Field Operations Manager to support the buildout and performance of our 5G wireless network. This hands-on leadership role is responsible for ensuring that assigned network nodes and field teams are operating effectively, safely, and in alignment with operational standards. The Field Operations Manager provides day-to-day guidance for site readiness, restoral, and preventative maintenance activities across a defined region. The position leads a team of field engineers and coordinates with vendors and internal stakeholders to resolve technical issues, optimize network performance, and support the launch and maintenance of wireless infrastructure. Key Responsibilities: * Manage network support integration, including site prep, troubleshooting, tiger team deployment, and vendor coordination for incident resolution. * Supervise field engineers, ensuring staffing alignment, technician training, safety compliance, and operational discipline. * Leverage tools like ServiceNow, Salesforce Field Service, and NexSysOne for ticketing, work tracking, and procurement. * Analyze operational data and KPIs (e.g., MTTR, site alarms, first-time fix rate) to identify trends, close performance gaps, and improve service delivery. * Conduct financial analysis on labor, fleet, and materials to inform decisions; forecast workload and resource needs for future projects. * Act as a liaison across field, RF, transport, and development teams; communicate field updates to leadership and participate in forums to share best practices. Qualifications: Education and Experience: * Bachelor's degree preferred (Engineering, Telecommunications, or related field) * 10+ years of wireless network operations experience, with direct experience in wireless infrastructure or large-scale programs * 3-5 years of team leadership experience, including scheduling, coaching, and performance management Skills and Qualifications: * Proficiency in using operations and analytics tools including ServiceNow, Salesforce Field Service, Microsoft Office, and G Suite * Strong organizational and problem-solving skills, with the ability to manage multiple field priorities simultaneously * Excellent communication and collaboration skills, able to clearly convey technical and operational topics to diverse audiences * Demonstrated ability to coach others in troubleshooting, process improvement, and escalation protocols * Must be able to travel up to 75% and work flexible hours as needed to support field operations Visa sponsorship not available for this role
Share this job:
