Field Engineering Process & Standards Analyst
US-CO-Littleton
Attract-careers1
Req #: 92073
Type: Fulltime-Regular
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Overview: Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Key Responsibilities: * Workflow & Process Development: * Design and standardize work order management processes, leveraging platforms such as ServiceNow (SNOW) and other enterprise systems * Develop protocols for tracking, escalating, and resolving network incidents to minimize downtime and manual inefficiencies * Automation & Continuous Improvement: * Identify opportunities for automation in field interventions and develop strategies to implement them * Collaborate with IT and engineering teams to refine process automation tools and monitor their performance * Training & Competency Development: * Work with the Manager to define core skills and competencies for Field Engineers * Develop training programs and certification paths focused on advanced troubleshooting, remote diagnostics, and software-driven network configuration * Documentation & Quality Standards: * Create and maintain detailed process documentation, standard operating procedures, and performance benchmarks * Ensure that all processes adhere to industry best practices and regulatory requirements Task Inventory: * Map out and document current field engineering workflows and identify areas for improvement * Develop, test, and roll out standardized processes for work order ticketing and incident resolution * Implement continuous improvement initiatives and periodic reviews to update standards as technology evolves * Coordinate with training teams to develop modules that address identified process gaps * Manage process audits and quality checks to ensure compliance and effectiveness #LI-JK4 Qualifications: Education and Experience: * 5+ years' experience in process optimization or operational excellence within telecom or a related technical field Skills and Qualifications: * Strong background in work order management systems (e.g., SNOW) and automation technologies * Excellent analytical skills with a detail-oriented approach to process documentation and quality assurance * Proven ability to lead cross-functional process improvement initiatives and drive change management efforts * Up to 50% Travel Visa sponsorship not available for this role
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