Overview:
Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future.
Responsibilities:
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
Key Responsibilities:
* Workflow & Process Development:
* Design and standardize work order management processes, leveraging platforms such as ServiceNow (SNOW) and other enterprise systems
* Develop protocols for tracking, escalating, and resolving network incidents to minimize downtime and manual inefficiencies
* Automation & Continuous Improvement:
* Identify opportunities for automation in field interventions and develop strategies to implement them
* Collaborate with IT and engineering teams to refine process automation tools and monitor their performance
* Training & Competency Development:
* Work with the Manager to define core skills and competencies for Field Engineers
* Develop training programs and certification paths focused on advanced troubleshooting, remote diagnostics, and software-driven network configuration
* Documentation & Quality Standards:
* Create and maintain detailed process documentation, standard operating procedures, and performance benchmarks
* Ensure that all processes adhere to industry best practices and regulatory requirements
Task Inventory:
* Map out and document current field engineering workflows and identify areas for improvement
* Develop, test, and roll out standardized processes for work order ticketing and incident resolution
* Implement continuous improvement initiatives and periodic reviews to update standards as technology evolves
* Coordinate with training teams to develop modules that address identified process gaps
* Manage process audits and quality checks to ensure compliance and effectiveness
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Qualifications:
Education and Experience:
* 5+ years' experience in process optimization or operational excellence within telecom or a related technical field
Skills and Qualifications:
* Strong background in work order management systems (e.g., SNOW) and automation technologies
* Excellent analytical skills with a detail-oriented approach to process documentation and quality assurance
* Proven ability to lead cross-functional process improvement initiatives and drive change management efforts
* Up to 50% Travel
Visa sponsorship not available for this role
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