Field Engineering Process & Standards Analyst

US-CO-Littleton

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Req #: 92073
Type: Fulltime-Regular

DISH

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				Overview:

Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future.

Responsibilities:

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. 

Key Responsibilities:

* Workflow & Process Development:
* Design and standardize work order management processes, leveraging platforms such as ServiceNow (SNOW) and other enterprise systems
* Develop protocols for tracking, escalating, and resolving network incidents to minimize downtime and manual inefficiencies

* Automation & Continuous Improvement:
* Identify opportunities for automation in field interventions and develop strategies to implement them
* Collaborate with IT and engineering teams to refine process automation tools and monitor their performance

*  Training & Competency Development:
* Work with the Manager to define core skills and competencies for Field Engineers
* Develop training programs and certification paths focused on advanced troubleshooting, remote diagnostics, and software-driven network configuration

*  Documentation & Quality Standards:
* Create and maintain detailed process documentation, standard operating procedures, and performance benchmarks
* Ensure that all processes adhere to industry best practices and regulatory requirements

Task Inventory:

* Map out and document current field engineering workflows and identify areas for improvement
* Develop, test, and roll out standardized processes for work order ticketing and incident resolution
* Implement continuous improvement initiatives and periodic reviews to update standards as technology evolves
* Coordinate with training teams to develop modules that address identified process gaps
* Manage process audits and quality checks to ensure compliance and effectiveness

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Qualifications:

Education and Experience: 

* 5+ years' experience in process optimization or operational excellence within telecom or a related technical field

Skills and Qualifications:

* Strong background in work order management systems (e.g., SNOW) and automation technologies
* Excellent analytical skills with a detail-oriented approach to process documentation and quality assurance
* Proven ability to lead cross-functional process improvement initiatives and drive change management efforts
* Up to 50% Travel

Visa sponsorship not available for this role
			
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