Field Appliance Technician - Kingston
CA-ON-Kingston
The Brick (English)
Req #: 33594
Type: Permanent Full-Time
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Overview: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? If you've been looking to join a team that values your energy and talents and provides you with continuous development opportunities, you've found it! Trans Global Service is looking for experienced Appliance Technicians and we want you to join our winning team. Position Overview: This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction! Responsibilities: * Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to "The Perfect Call" * Conduct appliance diagnostics and complete repairs * Estimate the costs of repairs/replacements * Order parts and ensure inventory supply levels are sufficiently maintained * Communicate with customers regarding details of the assessment and servicing required * Provide information to assist customers in obtaining optimum performance of their products * Complete all service documentation, describing repairs in detail and reporting identification of repaired stock * Ensure the proper maintenance of shop tools and vehicles * Adhere to all health and safety, security, building and departmental procedures Qualifications: * High school diploma or equivalent * 2 or more years previous experience and/or education in major appliance service * Valid driver's license (must be able to provide a clean driving abstract) * Outstanding Customer Service skills * Excellent written and verbal communication skills * Professional and courteous phone etiquette * Highly developed technical, investigative, and analytical skills * Punctuality and dependability a must * Must be organized and detail oriented * Appliance Technician certification or willingness to obtain one * Domestic Appliance or Gas Technician 2 Certification would be considered an asset
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