FC Operations Lead
US-VA-Herndon
Careers (External)
Req #: 9030
Type: Full-Time
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Overview: GovCIO is currently hiring for a FC Operations Lead to support our newly awarded TSA Focus contract. This position will be located in Herndon, VA and will be fully a hyrbrid remote position Responsibilities: * Leads IT support operations at TSA's FC and Site W locations * Provides technical and management leadership for major IT field support services in classified settings, establishing goals and plans that meet project objectives * Directs and controls all field support activities at FC and Site W, having overall responsibility for management, methods, and staffing to ensure technical requirements are met * Organizes and coordinates 24x7x365 on-site support at FC, 6:30am-3:00pm Monday-Friday at Site W, with staffing and escalation suitable for watch floor operations * Directs and leads IT Help Desk and desk side support, WebEOC User Support and Operations & Maintenance (O&M) team, and DSRN * Provides touch labor for designated systems at FC and Site W * Coordinate and perform touch labor, as necessary, in support of troubleshooting and repairing non-TSA systems located at Freedom Center and Site W (e.g. HSDN, FAA, USSS) * Provides IT support to other Government Agencies (e.g. Secret Service, DoD, FAA) at the Freedom Center and Site W during setup for special events (e.g. State of the Union Address, national-level exercises) * Performs the physical integration and connection of non-TSA systems and accessories at user workstations as directed (e g setup of workspaces with KVM extenders, radio terminals, HSDN, etc in support of non-TSA tenant operations * Supports FC/Site W events and exercises * Maintains unclassified and classified network infrastructure (copper and fiber) at the Freedom Center and Site W and coordinate with engineering teams * Maintains readiness of COOP-designated equipment at FC * Supports shifts of operations to Site W as directed Qualifications: High School with 10+ years (or commensurate experience) Required Skills and Experience * 8 years experience in managing, directing, and leading IT Field Services in a classified setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling * Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementations Clearance Required: Must have an active TS/SCI clearance
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