Overview:
The Food & Beverage Supervisor is responsible for coordinating, supervising and managing all property food and beverage, kitchen and back of the house operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities:
* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
* Supervise and manage all F&B personnel.
* Respond to guest complaints in a timely manner.
* Participate in F&B budget, forecasting and monitor department performance with respect to the same. Perform any necessary follow-up.
* Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
* Work with the F&B Manager and keep her/him informed of F&B issues as they arise.
* Keep immediate manager fully informed of all problems or matters requiring his/her attention.
* Coordinate and monitor all phases of Loss Prevention in the F&B department.
* Prepare and submit required reports in a timely manner.
* Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner.
* Organize and conduct department meetings on a regular basis.
* Monitor quality of service and product.
* Cooperate in menu planning and preparation.
* Ensure timely purchase of F&B items, within budget allocation.
* Oversee operations of the employee cafeteria.
* Ensure compliance with all local liquor laws, and health and sanitation regulations.
* Ensure departmental compliance with SOP's.
* Ensure the training on SOP's, report preparation, technical job tasks.
* Attend and/or conduct departmental and hotel training etc.
* Interview candidates for front-of-house and back-of-the house F&B positions and follow standards for hiring approvals.
* Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
* Ensure overall guest satisfaction.
Qualifications:
* At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
* Must be proficient in Windows, Company approved spreadsheets and word processing.
* Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
* Long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, including wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
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