F&B Special Events Coordinator
US-TX-Fort Worth
Hourly
Req #: 67515
Type: Full-Time
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Overview: The Crescent Hotel is looking for a Food & Beverage Special Events Coordinator to organize events and large parties for our restaurant outlets. The main responsibility includes every aspect of event preparation to ensure the events run efficiently for both guests and staff. You must be well-organized and able to communicate with customers with strong attention to detail. Responsibilities: * Serve as the primary point of contact for all member communication, delivering timely, polished, and personalized service. * Manage inbound member inquiries, including reservation coordination, event attendance, and general information requests. * Coordinate communication for recurring member events, including email invitations, RSVP tracking, and reminders. * Support the membership process by responding to new inquiries and assisting with application follow-up. * Maintain accurate member profiles and preferences in SevenRooms, ensuring up-to-date contact details and notes. * Oversee the membership renewal process, including reminder communications, billing coordination, and confirmation of status. * Monitor member engagement and usage patterns to support thoughtful programming and communication strategies. * Uphold the privacy, discretion, and elevated service standards expected in a luxury private club setting. * Speak with guests requiring any special dining reservations over 20 people * Coordinate Time elements of the activities * Coordinate Food and Beverage Options * Coordinate any Audio Visual or entertainment options with the Director of Restaurants and Guests for pricing * Discuss payment methods including deposit for these reservations * Maintain a calendar of REOs for the Food and Beverage Team * Also send an email with the attached REO to Crescent Food and Beverage Team * Communicate 72 hours prior to the event to discuss the exact number of attendees and changes * Call guest back that would have required information concerning the restaurant. * Gather all information listed on the Restaurant Event Order Form * Send customized Food and Beverage menus for the group to the client for them to review * Build a Restaurant Event Order Form based on client information, pricing, menu options, special requirements, deposit, and final payment options. * Send client completed form for them to sign * Send Link for deposit and final payment * Send a signed copy of the Restaurant Event Order to the Food and Beverage Team and attach it to their calendars of high importance and 24-hour alert for the event. * Also send a separate email attaching the REO for them to review, print, and post in their areas. * Attend and participate in daily pre-shift meetings. * Participates in any training sessions or departmental meetings. * Maintains guest relationships to promote repeat business. * Implement quick and efficient decisions based on guest and/or restaurant needs. * Awareness of all guests' needs, reservation needs, and restaurant needs. * Creates and maintains a database with local concierges. * Utilizes Resy to the best of its capacities. * Maintains integrity of service * Helps the flow of traffic in and out of the restaurant. * Engages guests, and acts as an ambassador of the restaurant in both personality and knowledge. * Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience. * Performs other duties as directed. Qualifications: * Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. * Attend all hotel-required meetings and training. * Maintain regular attendance in compliance with Crescent Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel-related areas. * Must be able to maintain the confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. * Always maintain a friendly and warm demeanor. * Flexible and long hours are sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Ability to handle tense situations with employees, coworkers, and customers calmly and rationally. * High School diploma or equivalent and/or experience in a related field preferred. * At least 1 year of progressive experience in a hotel or a related field is required.
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