Overview:
The Food & Beverage Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities:
* Oversee all aspects of the daily operation of the outlet.
* Supervise outlet personnel.
* Respond to guest complaints in a timely manner.
* Work with other F&B managers and keep them informed of issues as they arise.
* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
* Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
* Prepare and submit required reports in a timely manner.
* Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
* Monitor quality of service in F&B outlet.
* Assist in menu planning and preparation.
* Ensure compliance with all local liquor laws, and health and sanitation regulations.
* Ensure compliance with SOP's in all outlets.
* Ensure compliance with requisition procedures.
* Be visible on the floor and assist staff as needed during each meal period.
* Conduct staff performance reviews in accordance with Highgate Hotel standards.
* Ensure the training of employees on SOP's and technical job tasks.
* Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
* Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
* Complete tip reporting.
* Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
* Ensure overall guest satisfaction.
Qualifications:
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, including wearing nametags.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
Share this job:
Share this Job
