Overview:
The Grab and Go Attendant is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for the Grab and Go and related seating areas which includes light cleaning, restocking and general upkeep of the area.
Responsibilities:
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
* Be familiar with the operation of P.O.S system.
* Collect money and/or credit cards from guests and servers and make correct change.
* Operate the approved credit card machine.
* Prepare cashier report at end of shift.
* Pay out servers' and service attendants' tips, if applicable.
* Greet and seat guests at appropriate tables in a timely manner.
* Perform opening and closing duties according to established side-work checklist
* Be attentive of guests' needs and assist in providing a pleasant dining experience.
* Properly take reservations for all outlets.
* Have a thorough knowledge of menus and current specials in all applicable outlets.
* Answer the phone according to standards.
* Communicate effectively and courteously over the telephone.
* Take a room service order according to hotel standards.
* Assist servers and host/hostess in the serving of guests, as needed.
* Assist with delivering and refilling beverages, pre-bussing tables and promptly resolving any guest requests.
* Ensure quality control of menus with regard to cleanliness and appearance.
* Pre-bus all tables removing soiled dishes after each course.
* Ensure that tables and side stands are kept stocked, tidy and clean.
* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
* Answer the telephone according to standards.
* Be familiar with fire extinguishers, locations and know how to use them.
* Receive and deliver food and beverage orders and collect payment.
* Keep all work areas clean and properly stocked according to the current meal period.
* Keep all tables cleaned and properly set according to property specific standards.
* Ensure overall guest satisfaction.
Qualifications:
* High School diploma or equivalent and/or related experience in a hotel or a related field preferred
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Able to stand during entire shift.
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