Overview:
Experienced HPLC Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
Responsibilities:
* Manage complex technical escalations and customer issues.
* Delivere advanced remote troubleshooting and support.
* Collaborate with cross-functional and field service teams.
* Ensure quick resolution of critical customer problems.
* Improve customer satisfaction through effective communication.
* Provide expert guidance to service engineers.
* Reduce downtime through efficient issue resolution.
* Supporte knowledge sharing and technical training.
* Maintaine high service and support standards.
* Handle multiple priority cases effectively.
Qualifications:
#1 Bachelor or Masters in Electronics / Instrumentation / Chemistry
#2 3+ years of work experience in Analytical instrumentation & customer support.
#3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.
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