Experienced Internet/BDC Sales/Customer Service - Kia of Bowie
US-MD-Bowie
external
Req #: 33962
Type: Regular Full-Time
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Overview: CONSIDER A CAREER WITH US! Kia of Bowie is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Experienced Internet/BDC Sales Customer Service Agent to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. In addition to competitive pay, we offer our associates the following benefits: * Health, Dental & Vision Insurance * Life & Disability insurance * 401(k) plan with company match * Paid Vacation * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Responsibilities: * Answer inbound sales phone calls, gather contract information, add prospect to Elead with notes that accurately reflect the conversation. * Respond to leads and chats in a timely and professional manner with proper grammar, spelling and punctuation. * Follow up on, phone inquiries and past customers to drive dealership traffic. * Assertively pursue a dialog with each assigned prospect by phone, email and text. * Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty. * Call through unsold showroom traffic, uncover the primary reason they chose not to buy during their visit and communicate that to management * Build rapport with each prospect, identify customer's needs, and provide the customer with tools and information needed to make a purchase decision. * Actively communicate with Sales Manager to ensure each customer's needs have been met and notes are accurate and up to date. * Earn and maintain BDC Representative and Sales Consultant certification with Toyota * Organizer must be up to date and all tasks completed daily * Maintain and outbound call average of 80 or more calls per day * Maintain strong understanding of the dealership's vehicles, promotions, and services to provide accurate information to customers Qualifications: * 2+ years BDC Experience preferred * 2+ year' Sales Experience (in the automotive industry) preferred * Previous experience in a call center, customer service, or automotive BDC preferred * Strong communication and active listening skills * Ability to multitask and manage a high volume of calls and emails * Proficiency in CRM software (eLeads) and basic computer skills * Goal-oriented and motivated by performance-based incentives * Professional, friendly, and persuasive demeanor Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend! *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* We are an Equal Employment Opportunity Employer IND4 #LI-JP1
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