Experience Specialist/Receptionist - SouthPark Pointe Family Medicine
US-IL-Moline
careers
Req #: 180315
Type: Full Time Benefits
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Overview: UnityPoint Clinic Experience Specialist/Receptionist SouthPark Pointe Family Medicine (Moline) 40/hrs per week (8a-5p) - Full-time + benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Responsibilities: * As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team. Key Responsibilities: * Greet patients and visitors with warmth and professionalism, creating a welcoming environment * Check patients in and out, verify personal and insurance information, and update records as needed * Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system * Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments * Collect and process payments, issue receipts, and assist with billing questions * Maintain confidentiality of all patient records and comply with HIPAA regulations * Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic * Coordinate with clinical staff to manage patient flow and minimize wait times * Perform general administrative duties such as data entry, filing, faxing, and scanning documents * Assist in onboarding new patients and educating them on clinic policies and procedures Qualifications: * High School Diploma or GED required * 1+ year of customer service or front desk experience preferred (healthcare setting is a plus) * Excellent interpersonal, communication, and problem-solving skills * Strong attention to detail and ability to multitask in a fast-paced environment * Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms * Professional appearance and demeanor *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.
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