Experience Specialist/Receptionist - Psychiatry Clinic
US-IA-Cedar Falls
careers
Req #: 164469
Type: Full Time Benefits
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Overview: UnityPoint Clinics Experience Specialist/Receptionist Cedar Falls - Psychiatry Clinic Monday - Friday, 32 hours/week Full-Time plus Benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Responsibilities: * Greets patients and visitors and obtains accurate information and signatures for office records * Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient. * Photo-copy & scan insurance cards and driver's licenses. * Adhere to all confidentiality policies and procedures. * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. * Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. * Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits. * Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. * Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. * Open and / or closes the clinic following specific guidelines of the individual clinic. * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. * Perform functions other than described due to extenuating circumstances. * Other duties as assigned. Qualifications: Education: * High School Degree or Vocational School Graduate Experience: * Previous medical office experience preferred * Strong customer service skills * Excellent computer skills and abilities * Ability to understand and apply guidelines, policies and procedures * Strong personable skills to interact with physicians, health care team members, patients and support systems * Effective communication skills * Proficient in Microsoft Office * Customer and patient focused * Medical terminology/background a plus!
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