Experience Specialist/Receptionist - OB/GYN Clinic

				Overview:

Patient Service Representative - Medical Office Front Desk - Fort Dodge, IA

Monday-Friday, 8:00am to 5pm 

$1,500 Sign-On Bonus for External Candidates 

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities:

* Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
* Answer their questions and provide non-medical information and/or direct to appropriate person or department.
* Answer telephone calls in a clear, calm and professional manner.
* Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
* Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
* Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
* Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
* Work independently and responsible for timely completion of assigned functions.
* Maintain regular and consistent attendance at work.
* Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications:

* High School or Vocational School graduate.
* Mandatory Reporter certification, or obtained within 90 days of employment.
* Ability to demonstrate strong customer service skills.
* Ability to effectively enter information into a variety of computer programs.
* Ability to understand and apply guidelines, policies and procedures.
* Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
* Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
* Ability to work as a team member.
* Previous medical office experience preferred.
* Previous experience with an electronic health record or medical office software preferred.
* Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
* Knowledge of medical terminology, anatomy, and physiology preferred.
* Strong interpersonal skills.
* Strong computer skills.
* Strong verbal and written communication skills.
			

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UnityPoint Health