Experience Specialist/Receptionist - Internal Medicine John Deere Rd
US-IL-Moline
careers
Req #: 163561
Type: Full Time Benefits
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Overview: UnityPoint Health Experience Specialist/Receptionist Moline, IL Internal Medicine and Dermatology Monday-Friday 8:00AM-5:00PM (40 hours per week) Full-time + benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Responsibilities: Greets patients and visitors and obtains accurate information and signatures for office records Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient. Photo-copy & scan insurance cards and driver's licenses. Adhere to all confidentiality policies and procedures. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits. Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Open and / or closes the clinic following specific guidelines of the individual clinic. Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. Perform functions other than described due to extenuating circumstances. Other duties as assigned. Qualifications: Education: * High School Degree or Vocational School Graduate Experience: * Previous medical office experience preferred * Strong customer service skills * Excellent computer skills and abilities * Ability to understand and apply guidelines, policies and procedures * Strong personable skills to interact with physicians, health care team members, patients and support systems * Effective communication skills * Proficient in Microsoft Office * Customer and patient focused * Medical terminology/background a plus! *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.
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