Experience Specialist/Receptionist - Eagle Grove Family Medicine

				Overview:

Patient Service Representative - Medical Office Front Desk - Family Medicine - Eagle Grove, IA

Monday-Friday, 8:00am to 5pm w/ half day off every week (36 hours per week and every 4th Saturday from 8a-12p)

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities:

* Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. 
* Keep patients and families informed about wait times, provider availability, and any delays. 
* Address general inquiries and concerns with empathy, escalating complex issues as needed. 
* Offer guidance on charges, payment processes, and insurance procedures. 
* Maintain accurate and up to date patient records in the electronic medical records (EMR) system. 
* Answer and route incoming calls, providing basic information as appropriate. 
* Ensure all interactions and data handling follow confidentiality and UPH standards. 

Qualifications:

* High School Diploma or GED required
* 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
* Excellent interpersonal, communication, and problem-solving skills
* Strong attention to detail and ability to multitask in a fast-paced environment
* Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
* Professional appearance and demeanor
			

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UnityPoint Health