Experience Specialist - Diabetes and Kidney Center

				Overview:

UnityPoint Clinic 

Experience Specialist - Diabetes and Kidney Center

Full time; 40 hours per week

Responsibilities:

* Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. 
* Keep patients and families informed about wait times, provider availability, and any delays. 
* Address general inquiries and concerns with empathy, escalating complex issues as needed. 
* Offer guidance on charges, payment processes, and insurance procedures. 
* Maintain accurate and up to date patient records in the electronic medical records (EMR) system. 
* Answer and route incoming calls, providing basic information as appropriate. 
* Ensure all interactions and data handling follow confidentiality and UPH standards. 

Qualifications:

Education:  

* High School Diploma or equivalent. 

Experience:  

* Previous customer service experience in a hospital or healthcare setting is preferred.  

License(s)/Certification(s):  

* None
			

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UnityPoint Health