Experience Specialist- Berryhill Center
US-IA-Fort Dodge
careers
Req #: 169846
Type: Full Time Benefits
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Overview: Experience Specialist- Berryhill Center UnityPoint Health - Fort Dodge FTE: 1.0 (Full-time, 40 hours per week Responsibilities: * Provide excellent customer service by warmly greeting patients and families, actively listening, and offering support for questions and concerns. * Coordinate communication by relaying updates between patients, families, and healthcare team members, and managing inbound phone calls professionally. * Manage appointments by scheduling, rescheduling, and canceling visits according to clinic procedures. * Handle patient information by collecting and verifying demographic, insurance, and billing data for accurate records and claims. * Support digital patient engagement tools like MyUnityPoint and text messaging with professionalism and compliance. * Perform payment processing including collecting fees, issuing receipts, and reconciling daily transactions. * Ensure a welcoming and clean clinic environment by collaborating with support services and adhering to opening/closing procedures. * Maintain compliance with HIPAA, OSHA, CLIA, and organizational policies, safeguarding patient information. * Exhibit strong teamwork and communication, participating in meetings, staying informed, and supporting team goals. * Carry out general administrative tasks as needed to support clinic operations and patient care. Qualifications: Education: * High School or Vocational School graduate Experience: * Previous medical office experience preferred. * Previous experience with an electronic health record or medical office software preferred. * Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred. Knowledge/Skills/Abilities: * Ability to demonstrate strong customer service skills. * Ability to effectively enter information into a variety of computer programs. * Ability to understand and apply guidelines, policies and procedures. * Ability to interact effectively with physicians, health care team members, individuals and members of their support systems. * Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds. * Writes, reads, comprehends and speaks fluent English * Multicultural sensitivity * Microsoft Office - basic computer skills. * Customer/patient focused * Critical thinking skills using independent judgment in making decisions * Knowledge of medical terminology, anatomy and physiology.
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