Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
We are thrilled to announce an opportunity to join our team as:
Executive Engagement Manager
SoftwareOne
Full-time | Mexico City | Hybrid
The Executive Engagement Manager plays a strategic role in driving client success, growth, and long-term partnership value. Acting as a senior counterpart to a Customer Success Manager (CSM), this position focuses on building executive-level relationships, ensuring operational excellence, and aligning technology solutions with the client's business objectives.
Key Responsibilities:
* Build and maintain strong relationships with C-level and senior executives, acting as a strategic advisor and primary point of contact for Managed Services engagements.
* Champion a customer-first mindset, ensuring all interactions deliver measurable value and exceed client expectations.
* Translate business objectives into actionable strategies, ensuring solution delivery aligns with client goals and delivers tangible outcomes.
* Oversee service delivery performance, ensuring adherence to SLAs, KPIs, and continuous improvement initiatives.
* Anticipate and manage risks proactively, resolving escalations with speed and precision to maintain client confidence.
* Lead executive-level governance meetings, providing insights on performance, opportunities, and strategic alignment.
* Navigate complex, evolving client environments with agility, making informed decisions under uncertainty.
* Collaborate with internal delivery teams, sales, and product groups to ensure seamless execution and unified client engagement.
Qualifications:
* Prior experience as a Customer Success Manager, Engagement Manager, or IT Consultant.
* Background in technology integration, systems strategy, or enterprise solution delivery.
* Experience working with or for large enterprise clients.
* Advanced English proficiency (spoken and written).
* Strong customer orientation and consultative mindset.
* Excellent listening skills and the ability to show empathy in client interactions.
Benefits:
* A creative culture with lived things we value for an appreciative and supportive work environment.
* Opportunity to develop your potential in a personalized way and a
* Economic incentive program for employee referrals for active positions.
* Spaces for leisure, celebrations and recreation for your physical and mental health
Disclaimer:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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