Event Sales Manager
US-CA-San Francisco
Management
Req #: 65560
Type: Full-Time
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Overview: The Event Sales Manager develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s) including national, corporate, state, regional, smerf, association, sports tournaments, and/or other group functions. Responsibilities: * Understanding of basic sales techniques and customer service * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Solicits account leads from group meeting/event planners and decision makers for cultivation and development. * Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest. * Be familiar with Hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements. * Location of Hotel function space and names of rooms. * All styles of meeting and Banquet room settings. * All departmental / hotel policies and procedures. * Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget. * Manage group room blocks up until contracted "cut off" * Prepare accurate deposit invoices * Review Final bill for completeness and accuracy. * Prepare and distribute, in a timely manner, accurate Banquet event orders. * Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments participation in servicing accounts. * Formulates program and submits formal sales proposals to prospective customers. * Lead on-site inspections by customers, entertains customers, performs outside sales calls to develop leads. * Attends trade shows/events and makes personal calls on customers, which may involve travel within or outside the United States, dependant on assigned markets. * Forecasts realistic group pick-up utilizing recent convention history and other information. * Distributes information relative to the (company), (customer) and the hotel. * Actively participates in related trade organizations. * Performs other duties and responsibilities as assigned or required. Qualifications: * Minimum (2) two years of college, degree desirable. * Excellent written and oral communication skills. * Prefer 2-4 years experience in sales and/or event services, strong self-direction, able to prospect, excellent computer and telephone skills. * Superior relationship-building skills and able to effectively network. Represent the property in business settings. * Aggressive, outgoing and self-motivating individual with pleasant personality. * Prior hotel experience in hospitality sales, conference planning or convention skills.
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