Event Production Supervisor- Long term Seasonal
US-AZ-WILLIAMS
Xanterra Attract Portal
Req #: 36903
Type: Part-Time Year-Round
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Overview: Grand Canyon Railway and Warner Bros Productions Presents The Polar Express Train Ride "THE POLAR EXPRESS and all related characters and elements (c) & (tm) Warner Bros. Entertainment Inc. (s24)" Join our Polar Express team at the Grand Canyon Railway and Hotel! Job Summary: The Production Supervisor on The Polar Express is responsible for overseeing the day-to-day operations of the production process, ensuring that all elements run smoothly, efficiently, and according to schedule. The role acts as a key link between various departments, manages logistics, and supports the creative vision of the production. The Production Supervisor plays a vital role in creating a magical experience for up to 2,376 riders nightly during the 8-week event. Why This Role? Step into a leadership role where holiday magic comes to life - become the Event Productions Supervisor for our beloved Polar ExpressTrain! We're looking for someone with creativity, energy, and organizational flair to help create unforgettable holiday memories for families and guests. If you thrive in a fast-paced environment, love bringing stories to life, and want to lead a spirited team during the most wonderful time of the year, this is your golden ticket. Apply now and be part of a tradition that warms hearts and sparks wonder! The Details: Position Type: Seasonal Seaonal Agreement: 08/01/2025 to 12/30/2025 Wage: $20.05 an hour Benefits and Perks: * Free gym and pool access * Free day train tickets * Exclusive property discounts at GCR and othe Xanterra properties * Meet people of all ages from all over the country and world * The adventure of a lifetime Responsibilities: * Fully understand and support Xanterra's Mission Statement, Cultural Pillars, Community Commitment and Core Values. * Responsible for the effective enforcement of all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental program cultural pillar. * Supervise and coordinate daily production activities, making sure all departments (such as animation, motion capture, and visual effects) work together seamlessly. * Communicate effectively with various departments to resolve issues, address technical or artistic needs, and maintain the integrity of the production. * Facilitate problem-solving and adapt to evolving production requirements, including managing changes and troubleshooting workflow bottlenecks. * Accommodates guests by established guidelines, professionally manages stressful situations in a public setting, and promptly resolves guest concerns. * Establishes and maintains effective professional working relationships with staff, co-workers, directors, and other departments, working together in a positive work environment. * Oversees training and supports cast members to ensure exceptional performance and adherence to the company standards. * The Production Supervisor manages 30-40 cast members during the nightly shows. * Assign passenger cars, manage work schedules, and direct daily activities to maintain smooth and efficient operations. * Monitor and evaluate staff performance, provide feedback, and implement improvements as needed. * Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program. * Handles bio-hazard clean-ups. * Maintains organization and flexibility in carrying out daily job duties. * Practices good judgment when making decisions regarding guest service. * Responsible for compliance with all health and safety regulations enforcing sanitary practices and reporting train maintenance repair issues to the conductor. * Perform routine periodic walk-throughs in passenger cars; working closely with all production staff to ensure all levels of guest service and safety protocols are being followed to ensure a secure environment for both guests and staff. * Complete training or certifications related to the job; Railroad Safety 101, CPR/First Aid, & Serve Safe. * Other duties as assigned. Qualifications: * Minimum 1 year of previous supervisory experience, in hospitality, transportation, or event production. * Minimum 1 year of previous experience in event productions. * Minimum 3 years of previous customer service experience in hospitality. * Must possess a valid/clear Arizona Driver's License and be able to comply with the Xanterra/GCR Vehicle Policy. * Must possess the ability to work evenings and weekends. * Must be at least 19 years of age. * Education in event production is a plus. * Experience in train operations or related fields is highly desirable. Physical Requirements: PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels Not Applicable Occasionally Frequently Constantly Stand X Walk X Sit X Handling X Reach outward X Reach above shoulder X Climb X Crawl X Squat/kneel X Bend X Lift/Carry 10 lbs or less X 11-20 lbs X 21-50 lbs X 51-100 lbs X Over 100 lbs X Push/Pull 12 lbs or less X 13-25 lbs X 26-40 lbs X 41-100 lbs X Over 100 lbs X Not applicable Activity does not apply to this position Occasionally Position requires this activity up to 33% of the time (0-2.5 hrs per day) Frequently Position requires this activity from 33%-66% of the time (2.5-5.5 hrs) Constantly Position requires this activity more than 66% of the time (5.5 hrs +) We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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