Event Concierge

				Overview:

The Event Concierge serves as the liaison between the Catering / Convention team, all operational departments with onsite meeting contact. This position is highly visible and the central point of contact for addressing needs and requests for in house groups and contacts. ($29.00/hr)

Responsibilities:

* Maintain continuous contact with the in-house Client, Convention Services Managers, Floor Managers, and Banquet Managers on duty to ensure all items on daily agendas and on banquet event orders are on time and executed as specified.
* Champion guest service and daily interaction with the in-house Client to ensure quality service delivery on all events.
* Resolve problems arising with in-house clients while maintaining good guest relations and demonstrating hospitality through the corrective action taken.
* Interact with Event Services Floor Team while executing in-house events.
* Provide administrative support to Event Services Floor Team when needed.
* Assist other Convention Services staff members whenever assistance may be needed.
* Assume and carry out special projects delegated by the Director of Convention Services as they relate to the event space or in-house activity.
* Identify ways of improving the efficiency and effectiveness of our service to in-house clients.
* Be courteous and respectful towards other associates and all hotel departments, demonstrate enthusiasm, and be a team player.
* Possess knowledge of hotel layout, event room names, capacities, and set-ups.
* Maintain a complete and thorough knowledge of the hotel, hours of operation, menu content, in-house promotions, location of facilities, room layout, features, events in the hotel, and points of interest in the surrounding area.
* Assist Convention Services Administrative Assistant as needed.
* Other duties as assigned by the Director of Convention Services

Qualifications:

* Previous hotel and / or Event experience preferred.
* Requires excellent communication skills, both verbal and written.
* Must be able to work comfortably in a fast-paced environment.
* Knowledge of Microsoft Office a plus.
* Ability to maintain a flexible schedule to include working weekends when needed
			

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Omni Hotels Management Corporation

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