Overview:
The Esthetician administers professional facials, body treatments, and waxing/lash services to our guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa's specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.
Responsibilities:
* Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
* Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
* Be flexible with your schedule, supporting the needs of the spa.
* Properly care for equipment and use proper amounts of product to assist with cost controls.
* Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
* Actively promote home care programs, meeting minimum retail sales goals.
* Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
* Perform prep work and properly clean and restock room as required.
* Communicate to management all occurrences involving staff or guests in the spa that require attention.
* Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
* Handle guests' questions and concerns professionally and courteously.
* Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
* Communicate to management all occurrences involving staff or guests in the spa that require attention.
* Possess ability to work without direct supervision.
* Maintain a cheerful outlook and contribute toward a quality work environment.
* Regularly attend, participate in and support training and staff meetings for the spa.
* Assist in all areas of spa operation as requested by management.
Qualifications:
Required Skills/Abilities:
* Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Always maintain a friendly and warm demeanor.
* Hygiene is key in this environment due to the proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes, or breath of a spa employee during a shift.
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Education and Experience:
* Must hold and maintain a current Florida State license
* Minimum of 2 years' experience doing skincare.
* Resort Spa experience preferred.
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