Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Job Summary
An Enterprise Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships nationwide within our top-tier Enterprise accounts while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations, CSMs and Presales will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.
Role & Responsibilities
* Cultivate and nurture deep client relationships with Enterprise clients, including establishing executive-level (Sr. Director+) connections.
* Own end-to-end opportunity creation for services and marketplace, and deal closure for assigned Enterprise accounts.
* Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.
* Drive new bookings (services and marketplace), and strategic renewals for existing Enterprise accounts.
* Work closely with Operations, CSMs and Presales to ensure timely and successful delivery of solutions to clients.
* Coordinate with internal teams to address client needs and resolve issues efficiently.
* Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.
* Proactively identify and address any roadblocks or challenges that may arise during implementation.
* Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.
* Track key performance metrics related to revenue, client satisfaction, and account growth.
* Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.
Travel ability to 30-35%
Qualifications:
What you offer
* Demonstrated experience using AI in a practical, applied way - such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
* 8+ years of client-facing sales experience with a strong track record of revenue growth, quota attainment, and managing complex/key accounts.
* Strong knowledge of SaaS and broad understanding of ITAM, Cloud & Application Services, FinOps, and/or Digital Workplace solutions.
* Proven ability to build trusted, long-term client relationships across business units and with executive/C-level stakeholders.
* Demonstrated strength in opportunity generation, consultative selling, objection handling, negotiation, procurement navigation, and closing.
* Proficient in CRM tools with disciplined pipeline management, forecasting accuracy, and leadership reporting.
* Strong communication, presentation, and influencing skills, with the ability to engage effectively at all levels of an organization.
* Analytical and solution-oriented, with the ability to understand client business challenges and align technology solutions to business outcomes.
* Experienced in identifying growth opportunities, delivering value-added solutions, and expanding strategic client relationships.
* Able to navigate complex sales cycles and partner cross-functionally with sales, marketing, operations, and technical teams to drive results.
* Adaptable, proactive, and client-focused, with the ability to anticipate needs, manage shifting priorities, and advocate for customer success.
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Success Criteria
* Achieve revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing accounts through effective upselling, cross-selling, and contract renewal strategies.
* Attain assigned win rate and achieve defined margin-as-sold.
* Ensure high levels of client satisfaction and retention by delivering customized solutions that address client needs and provide measurable value.
Organizational Alignment
* The Enterprise Account Manager reports to the Enterprise Vice President and is typically assigned a average of 5-6 national accounts with additional responsibilities of hunting net new logo
* Coordinate with internal teams to address client needs and resolve issues efficiently, ensuring seamless solution delivery.
* Continuously assess client accounts for opportunities to expand and enhance SoftwareOne's presence, proactively identifying areas for improvement and proposing innovative solutions.
What we offer
* Generous pay with bonus structure (quarterly or bi-annual depending on the role)
* Independent environment without a lot of red tape where you are empowered to make decisions
* Substantial benefits package that includes:
* Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
* 401k program with employer matching 50% up to the first 10% of employee's contributions
* Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
* Access to EAP and concierge services plus pre-paid legal at no cost
* Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
* Employee stock purchase plan
* Learning and development opportunities galore, tuition reimbursement, and much more!
* Specific to Nashville and Milwaukee-based office employees: company-paid parking
* Winning culture, inclusive environment, and friendly people all over the world
* A remote-friendly organization, with colleagues working remotely either part or full-time
Target compensation for this role will be $280-320K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates' qualifications, experience, education, and work location.
We are not able to consider candidates residing in the state of Hawaii currently.
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