Enterprise Account Manager
PH-Makati City
careers
Req #: 23702
Type: Regular Full-Time
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Overview: Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey. Responsibilities: Account Manager provides ongoing sales support to existing customers, handles the customer relationship and customer happiness. This role implements and drives the account strategy. The AM develops & identifies new sales leads. Role and Responsibilities * Take ownership on the customer experience * Ensure the timely and successful delivery of our solutions * Drive proactive new Sales, Renewals, and overall Opportunity Management * Providing customer services remotely * Handle day-to-day customer and partner requests * Track and forecast of defined account metrics / KPIs and financials. Qualifications: Functional Skills: Account Management-Skilled * Focuses on establishing relationships with existing clients to transform them into key strategic accounts. * Cultivates these relationships to either retain the clients' business or grow opportunities within the client. Account Planning-Awareness * Develops strategic plans to improve value-driven relationships with customers. * Maps out the process of closing a deal to retaining and growing the relationship. Cross-Selling-Skilled * Encourages the purchase of an additional related product or service to an existing customer. * Supplements or complements the purchase and provides additional benefit to the customer. Sales Methodology-Skilled * Implements the organisation's philosophy or framework of selling services and solutions to customers. * Understands how to approach each phase of the sales process. Sales Platforms-Skilled * Processes daily sales tasks using the SWO's CRM and preferred sales platform. * Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process. * Observes and updates the weekly forecast and checks daily bookings. Sales Prospecting & Qualification-Skilled * Develops a strategic approach for identifying new business opportunities. * Engages these opportunities continuously until it either goes cold or leads to a sale. Upselling-Skilled * Encourages the purchase of a comparable higher-end version of what the customer intended to purchase. Value based Selling-Skilled * Provides customers with a valuable perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer. Building Relationships-Skilled * Crafts relationships with immediate team and across the organization characterized by a high level of acceptance, collaboration, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success. * Customer & Market Orientation-Skilled * Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs. Financially Savvy-Awareness * Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function. Negotiation-Skilled * Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using outspoken tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.
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