End-User Computing Systems Specialist, Senior
TW-Taipei
APAC
Req #: 108660
Type: Employee|Employee|Regular Full-time
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Overview: Plans and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Ensure that CMDB records are updated. Must possess excellent customer service skills and maintain a positive attitude. Must have knowledge and experience in ServiceNow. Responsibilities: * Plans and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware * Performs advanced-level on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment * Establishes and maintains passwords, data integrity and file system security for the desktop environment * Knowledge and experience in ServiceNow, CMDB. * Must possess excellent customer service skills and maintain a positive attitude. * Communicates technical information to both technical and nontechnical personnel * Recommends hardware and software solutions, including new acquisitions and upgrades * Participates in development of information technology and infrastructure projects * Participates in training creation and conducts training programs designed to educate an organization's computer users about basic and specialized applications * Internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions * Collaborates with the team regarding company-wide, web-enabled solutions Qualifications: * Bachelor's Degree required or equivalent experience. Advanced Degree preferred * 5-8 years of experience * Excellent communication skills * Experience with end user issues * Demonstrated technical experience * Demonstrated experience working independently and collaboratively on projects * Demonstrated experience trouble shooting * Broad knowledge of applicable IT systems/applications * Experience developing new systems and tools * Experience in documenting and maintaining up to date systems procedures * Advanced analytical skills * Demonstrated Project Management skills * Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment * Experience identifying and implement process improvements
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