End-User Computing Systems Specialist, II

				Overview:

Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.

Responsibilities:

* Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
* Maintains passwords, data integrity and file system security for the desktop environment.
* Works with team to communicate highly technical information to both technical and nontechnical personnel.
* Recommends hardware and software solutions, including new acquisitions and upgrades.
* May participate in development of information technology and infrastructure projects.
* May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
* May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
* Supports company-wide, web-enabled solutions.
* Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers.
* Manage Zebra's Telecom Expense Manager as well as multiple carrier accounts.
* Complete market analysis for contract renewals and negotiations on pricing and plan benefits

Qualifications:

Job Requirements:

* Minimum Education:
* Bachelor's degree required or equivalent experience

* Minimum Work Experience (years):

* 2 - 5 years of experience

* Key Skills and Competencies:
* Experience being the point of contact for Vendor, User, Billing, Process, and Technical issues/escalations.
* Strong Communication and Social Skills in working with Vendor, Partners, Internal staff, and reporting status updates to leadership teams.
* Must possess a level of field related knowledge normally acquired by working with or close to a carrier, or in the telecommunications industry.

* Licenses/Certifications, special qualifications:

* Good Communication Skills
* Ability to understand end user issues
* Technical hands-on experience
* Able to work independently and excel in a collaborative environment
* Ability to trouble shoot
* Demonstrated knowledge of applicable IT systems / applications
* Ability to develop new systems and tools
* Experience in documenting and maintaining up to date systems procedures
* Demonstrated analytical skills
* Experience in performing in a fast-paced, high growth, rapidly changing environment
* Ability to identify and implement process improvements

Position Specific Information:

* Travel Requirements (as a % of time): N/A
* Able to telework? Yes/no - if yes, % of time and expectations while teleworking: no
* Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): N/A

Physical Activities (U.S. only):

Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

* Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. (Occasionally)
* Working from heights such as roofs, ladders, or powered lifts. (Never)
* Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never)
* Remaining in a stationary position, often standing or sitting for prolonged periods. (Constantly)
* Stooping, kneeling, bending, crouching, reaching, pushing/pulling. (Occasionally)
* Moving about to accomplish tasks or moving from one worksite to another. (Occasionally)
* Adjusting or moving objects up to ## pounds in all directions. (Never)
* Communicating with others to exchange information. (Constantly)
* Repeating motions that may include the wrists, hands and/or fingers. (Constantly)
* Operating machinery and/or power tools. (Never)
* Operating motor vehicles, industrial vehicles, or heavy equipment. (Never)
* Assessing the accuracy, neatness and thoroughness of the work assigned. (Occasionally)

Environmental Conditions (U.S. only):

Select the frequency for each item on the below list (never, occasionally, frequently, constantly).

* Exposure to extreme temperatures (high or low). (Never)
* Outdoor elements such as precipitation and wind. (Never)
* Noisy environments. (Never)
* Other hazardous conditions such as vibration, uneven ground surfaces, or dust & fumes. (Never)
* Small and/or enclosed spaces. (Never)
* No adverse environmental conditions expected. (Constantly

Physical Demands (U.S. only): (Sedentary work that primarily involves sitting/standing.) Must be able to see color. (No)
			

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