End-User Computing Specialist 2
US-ID-Boise
careers
Req #: 100923
Type: Full-Time
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Overview: Under limited/moderate supervision, the End-User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists. * Organizes the daily efforts of junior staff members in a designated support area. May provide leadership, coaching, and/or mentoring to subordinate group. * Acts as a second level issue identification and resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues. * Performs restorative and maintenance actions either remotely or at the end users location to resolve problems and recommends systems modifications to reduce user issues. * General maintenance and support of IT hardware and infrastructure. * Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes. * Collaborates with Tier 3 support personnel (Engineering, Application, System Administrator, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up. * Maintains accurate information and data regarding IT hardware and infrastructure issues within the tracking system and according to policies and standards. * Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. * Possesses solid working knowledge of subject matter. * Perform other duties and responsibilities as assigned. Minimum Qualifications: * Education: Bachelors degree or experience in lieu of degree * Experience: 0 years experience * Licenses/Certifications: None Responsibilities: Under limited/moderate supervision, the End-User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists. * Organizes the daily efforts of junior staff members in a designated support area. May provide leadership, coaching, and/or mentoring to subordinate group. * Acts as a second level issue identification and resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues. * Performs restorative and maintenance actions either remotely or at the end users location to resolve problems and recommends systems modifications to reduce user issues. * General maintenance and support of IT hardware and infrastructure. * Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes. * Collaborates with Tier 3 support personnel (Engineering, Application, System Administrator, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up. * Maintains accurate information and data regarding IT hardware and infrastructure issues within the tracking system and according to policies and standards. * Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. * Possesses solid working knowledge of subject matter. * Perform other duties and responsibilities as assigned. Qualifications: * Education: Bachelors degree or experience in lieu of degree * Experience: 0 years experience * Licenses/Certifications: None
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