Emergency Dispatcher
US-NM-Albuquerque
Careers (External)
Req #: 47940
Type: Full Time
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Overview: Presbyterian is hiring an Emergency Dispatcher to receive emergency and non-emergency calls and dispatch security personnel to designated locations. How you belong matters here. We value our employees' differences and find strength in the diversity of our team and community. At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members. Why Join Us * Full Time - Exempt: No * Job is based at Presbyterian Hospital * Work hours: Varied Days and Hours * Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees. Responsibilities: * Receive emergency and non-emergency service calls from the public and staff requesting a variety of services. Evaluate and determine nature, location, and priority of emergency; dispatch security officers as necessary. Gathers necessary information over the radio, phone or in person in a timely, efficient and professional manner. * Monitor special alarms that are connected to the communications systems; take appropriate action as needed. * Follow established emergency procedures as assigned by department maintain communications with law enforcement and emergency agencies as needed. * Operate several computer programs relating to dispatch and alarm systems perform data entry of dispatch information. * Completes activity log for each shift worked, detailing activities, and accounting for complete shift or duty hours. Maintains logs of patient valuables or lost and found articles. * Maintain and enforce established departmental/organizational policies and procedures. * Keep supervisor informed of activities and Issues during the shift. * Enhances professional growth and development through participation in educational programs, current literature, in-service meeting and scheduled training. * Gives appropriate response times to requests for service. * Reports to work on time, properly uniformed * Gathers necessary information (pass on) at start of shift to ensure he/she is up to date on current events to adequately perform their duties. * Maintains a high level of confidentiality as required and reports any confidentiality breaches to proper authorities immediately or as soon as possible. * Reports all possible complaints to supervisor or director as soon as possible and documents. * Keeps supervisor or director informed of any changes in personal information related to work. * Attends all mandatory meetings, classes, etc. * Performs other related duties as assigned, requested or required. Qualifications: * Less than one year experience in general security, however 1 year security experience preferred. * Must possess effective communication and written and documentation skills. * Type accurately at a speed necessary for successful job performance. * Must be able to perform all requirements and training of a security technician. * Must be able to demonstrate familiarization of hospital locations (PHS, KPH, RMC ) and security operations within 6 months of hire date. Education Essential: High School Diploma or GED
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