Eatery Host/Cashier (ONC)
US-PA-Washington
Careers (PNG Apply)
Req #: 123912
Type: On-Call
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to all departmental and property policies and procedures regarding guest service standards. * Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. * Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. * Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. * Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. * Familiar with restaurant food menu, including description, price, add-ons, and beverages. * Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. * Coordinates and controls the flow of the restaurant. * Assigns stations to servers and bus persons. * Supervises the restaurant in the absence of the Restaurant Supervisor/Manager. * Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required. * Resolves service issues according to established guidelines. * Ensures dining and serving areas are set up and maintained according to standard. * Knows and promotes current casino events and programs and can give guests directions to all casino areas. * Answers telephone in a professional manner. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Prior customer service experience in a fast-paced environment preferred. * Previous cash handling experience a plus. * Must have excellent customer service and interpersonal skills. * Ability to maintain a high level of confidentiality and professionalism. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Ability to operate a P.O.S. System and/or adding machine and make change. * Must have basic math skills, including the ability to add, subtract, multiply, and divide. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
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