EFT Specialist I
US-NE-Omaha
Careers (External)
Req #: 10924
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) EFT Specialist I at our Omaha, Nebraska service center. The primary purpose of this job is to process members' outgoing and incoming domestic and international wires and ACH transactions according to NACHA rules, Fed Regulations and PenFed established policies and procedures. An EFT Specialist will deliver high quality service to internal and external members. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. ACH * Review, process, and balance the debit and credit exceptions reports using the internal ACH application, following established departmental policies and complying with NACHA Rules. * Review, process, and balance the returns of PenFed originated ACH transfers and payments. * Perform End of Day Balancing for all outgoing ACH activity * Maintain a complete, accurate, and balanced ledger of all transactions performed each day to ensure all monetary transactions reconcile with the Federal Reserve account. * Research and resolve Regulation E claims and discrepancies for ACH. * Respond to assigned correspondence and research requests received from other institutions or government agencies. * Research and respond to requests received from other departments, branches, members. * Perform monetary account maintenance actions on member loan and deposit accounts. * Contact members to resolve complex payment and transfer problems. * Research and resolve claims of misappropriated funds from government agencies. * Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage, and all platforms used by the department. * Validate ACH file transmission in FedLine. Wire Transfer * Research and resolve discrepancies for International Wires transfers; respond to members within dictated time frames as determined by PenFed, and REG E regulations. * Respond to assigned correspondence and research requests received from other departments, branches, members. * Reconcile individual and GL transaction activity and balance the dept. * Other duties as assigned by management. * Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage and all platforms used by the department. Qualifications: Equivalent combination of education and experience is considered. * High School Diploma or equivalent is required * Minimum of one (1) year of experience with ACH or Wires preferred. * Experience in analyzing and reviewing fraud trends is a plus. * Proficient in Microsoft Word, Excel, or similar software programs to accomplish duties. * Excellent verbal and written communication skills required * Exceptional time management skills required. * Ability to work in a fast-paced, phone queue/call environment. * Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications. * Ability to work in multiple systems to obtain account data and complete research and requests in a timely manner. * Ability to present a consistently positive and professional presence over the phone. * Ability to adapt and embrace changes in organization, processes and systems. Supervisory Responsibility This position will not supervise staff. Licenses and Certifications AAP or APRP certification is preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required.
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