Overview:
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
* Adheres to all departmental and property policies and procedures regarding guest service standards.
* Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.
* Provides fast, flawless, personalized service to players.
* Consistently builds and maintains rapport with guests.
* Maintains knowledge of all aspects of the games dealt.
* Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.
* Conducts assigned game according to procedure.
* Ensures appropriate game protection.
* Ensures appropriate game pace for all players.
* Responsible for learning and being familiar with the property's other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
* Ensures payouts are made quickly and accurately.
* Fills and credits tables by verification of cheques.
* Opens and closes tables according to established guidelines and procedures.
* Performs all other related and compatible duties as assigned.
* Maintains strict confidentiality in all company matters.
Qualifications:
* High School Diploma or equivalent required.
* Completion of Dealers School or six (6) months of experience as a dealer with at least two (2) high-volume, main games (Blackjack, Craps, Roulette, etc.) required.
* Must have strong verbal communication skills; must be fluent and literate in English.
* Ability to maintain a high level of confidentiality and professionalism.
* Knowledgeable of applicable state gaming laws and regulations.
* Must have excellent customer service and interpersonal skills.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Highly organized and detail oriented.
* Able to add, subtract, multiply, and divide accurately to figure payoffs.
* Ability to work any shift or hours, including nights, weekends, holidays, and overtime.
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