Overview:
The Door Attendant responsible for welcoming guests in an attentive, courteous and efficient manner and providing the guest with a positive first impression. He/she is also responsible for providing assistance into and out of the hotel as well as assisting with transportation needs.
Responsibilities:
* Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
* Assist guests with cabs and other transportation requirements.
* Call the garage for valet cars, if applicable.
* Open vehicle and hotel doors and greet arriving and departing guests.
* Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
* Be aware of VIP and repeat guests; greet them by name.
* Announce departing shuttles.
* Maintain cleanliness of motor entrance and front door.
Qualifications:
* High School diploma or equivalent required.
* Experience in a hotel or a related field preferred.
* Must have a valid driver's license for the applicable state.
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Hourly Range - $18.27 - $24.36 per hour
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