Dispatcher
US-NY-Buffalo
Field Careers
Req #: 46727
Type: Regular Full-Time
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Responsibilities: American Medical Response (AMR) Buffalo, NY starting pay: $21/hr. JOB SUMMARY The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated. RESPONSIBILITIES * Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. * Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. * Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. * Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. * Responsible for generating applicable reports and checking for accuracy. * Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. * Relays instructions from supervisors, messages and emergency information. * Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. * Follows established parameters/formats in receiving requests for service. * Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. QUALIFICATIONS * High school diploma or equivalent. * Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. * Skilled in reading and writing English. * Ability to communicate clearly on the radio and telephone. * Ability to record, transmit, and report information accurately. * Ability to efficiently utilize all equipment assigned to him/her. * Ability to manage multiple tasks simultaneously. * Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. * Ability to understand basic computer applications. GUIDING VALUES AND BEHAVIORS Employee must consistently exhibit our guiding principles: * Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. * One Team - We respect each other and achieve together what no individual can alone. * Innovation - We are driven to develop solutions that inspire progress. * Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties. * Ownership - We are accountable for what we do and take pride in how we do it. * Citizenship - We are dedicated to being good stewards in the communities we serve. Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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