Dispatch Associate
US-AZ-Phoenix
Field Careers
Req #: 44223
Type: Regular Full-Time
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Responsibilities: Dispatch Associate FULL-TIME Opportunity Starting Pay: $19.50 per hour ***$1,500 bonus opportunity after 9 months*** * $300 after 90 days and achieving 90% sign off on Interfacility Call Taking * $300 after 180 days and successfully completing the EMD certification program * $900 after 270 days and achieving a 90% sign off on a dispatching channel Tired of doing the same thing day after day at your current job? Are you looking for a job where each day is different? Do you want a job where you are able to make a meaningful contribution to your community? Do you want to make a real difference in someone's life? Join us and become one of the first, first responders! As the first first responders, Dispatch Associates perform a critical role in the Emergency Medical Services and Fire systems. Dispatchers take emergency and non-emergency calls for service and dispatch ambulances and fire engines via radio. Dispatchers respond to emergencies large and small, providing real time care and assistance to the public. As a dispatcher, each day is different, full of new challenges and experiences. Most importantly, this may be the most rewarding job you will ever do. RESPONSIBILITIES * Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner. * Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service * Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch * Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system. * Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance. * Facilitate the timely transport of patients in our interfacility market. QUALIFICATIONS * High school diploma or equivalent. * Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience * Strong reading comprehension and writing skills in English. * Ability to communicate clearly on the radio and telephone. * Ability to record, transmit, and report information accurately. * Ability to manage multiple tasks simultaneously. * Possess strong typing and data entry skills * Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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