Director of Technology
US-CO-Black Hawk
Careers (PNG Apply)
Req #: 138669
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Responsible for directing the overall operations and staff of the Technology department. * Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment. * Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. * Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. * Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. * Collaborate closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects. * Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members. * Translate the strategic logic and tactical business plans into operational plans and systems structures. * Manage the remote access process. * Participate in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards. * Participate in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users. * Participate in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards. * Ensure adequate processing and storage capacity for growing business demands based on system demands and volumes. * Continually reassess the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets. * Establish and maintain credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues. * Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards. * Coordinate the interdepartmental efforts relative to technology throughout the property. * Manage the budget and other financial measures of the Technology Department. * Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives. * Interview, select and train new team members. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. * Maintains strict confidentiality in all departmental and company matters. * Evaluates team members within department and delivers constructive feedback to employees regarding performance. * Determines work procedures and expedites workflow. * Responsible for employee performance (disciplining, coaching, counseling, development). Qualifications: * Bachelor's degree in computer science or management information systems * Subject matter knowledge of Gaming Operations * 4-5 years of demonstrated experience in the application of a wide range of systems preferred. * Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit) * Minimum 4-5 years of project leadership or management experience * Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills. * Must be proficient in Microsoft applications. * Ability to manage a team working in a high-pressure environment towards successful results for the property and company. * Administrative, P/L management, technical, problem solving and negotiation skills. * Strong verbal and written communication skills are required to communicate at all levels within the company and vendors. * Proven experience in handling user problems and vendor relationships * Able to prioritize, direct and monitor multiple tasks and assignments. * Technical knowledge of the PC environment including hardware, operating system, and networking * Ability to analyze problems and apply logical/cost effective solutions. * Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs. * Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property. * Strong organizational skills
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