Director of Servicing Compliance
US-MI-Pontiac
United Wholesale Mortgage
Req #: 14204
Type: Regular Full-Time
Overview: United Shore is a rapidly growing, family-owned company that feels very much like family. Our team is a diverse group of mortgage experts, sales superstars, tech gurus, marketing whizzes and more. And our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. We believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. Here are some of the reasons you'll love working here: * Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck * Free fruit, soft drinks and coffee * Convenience store featuring grab-and-go snacks * In-house Starbucks and indoor/outdoor café with Wi-Fi * Escape room designed for team-building activities * Indoor/outdoor putting greens Responsibilities: * Develop, implement, and maintain comprehensive compliance programs for mortgage servicing operations. * Monitor and interpret changes in federal, state, and local laws and regulations affecting mortgage servicing. * Conduct regular audits and assessments to ensure compliance with applicable regulations and internal policies. * Collaborate with internal departments, including Legal, Risk Management, Servicing, and Operations, to address compliance issues and implement corrective actions. * Provide guidance and training to staff on compliance-related matters and ensure ongoing education and awareness. * Prepare and submit compliance reports to senior management and regulatory agencies as required. * Serve as the primary point of contact for regulatory examinations and audits. * Investigate and resolve compliance-related complaints and issues. * Stay informed about industry best practices and emerging trends in mortgage servicing compliance. Qualifications: * Bachelor's degree in Business, Finance, Law, or a related field; Law degree preferred. * Minimum of 7 years of experience in mortgage servicing compliance. * In-depth knowledge of federal, state, and local mortgage servicing regulations, including RESPA, TILA, CFPB guidelines, FCRA, FDCPA, SCRA, State Mortgage Servicing Laws, and other relevant laws. * In-depth knowledge of FNMA, FHLMC, FHA, VA, USDA, and private investor servicing requirements. * Proven experience in developing and implementing servicing compliance programs, policies, and controls. * Strong analytical and problem-solving skills with attention to detail. * Excellent communication and interpersonal skills, with the ability to effectively interact with all levels of the organization. * Strong leadership and team management abilities. * Ability to work independently and manage multiple priorities in a fast-paced environment. * Professional certifications such as Certified Regulatory Compliance Manager (CRCM) or similar are a plus.
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