Director of Player Development
US-LA-Harvey
Careers (PNG Apply)
Req #: 135481
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility. * Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company. * Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. * Builds long-term relationships with customers to strengthen the brand value. * Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. * Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. * Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. * Ensures customer service standards are followed by all team members and addresses issues as they arise. * Responsible for the overall achievement of departmental customer service goals. * Ensures coordination with iT to guarantee all resources are available to run programs. * Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts. * Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. * Maintains strict confidentiality in all departmental and company matters. Qualifications: * Bachelor's degree (B.A./B.S.) from an accredited four-year college or university required, focus in Marketing or related area preferred. * Five (5) years of progressively more challenging experience in a senior Marketing role with direct responsibility for revenue generation. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Must be proficient in Microsoft Office applications (Excel, Outlook, Word, etc.). * Ability to maintain a high level of confidentiality and professionalism. * Ability to understand and analyze Budget Statements, P&L Statements, and competitive information to develop plans with measurable results. * Proven managerial and critical thinking skills required. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Must possess exceptional customer service, interpersonal, and organizational skills. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to manage employees working in a high-pressure environment towards successful results for the property and company. * Strong client interface and presentation skills preferred. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
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