Director of Operations
US-MA-Boston
Allied Universal Services
Req #: 1294210
Type: Full Time
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Overview: Allied Universal(r), North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Responsibilities: Allied Universal is currently hiring a Director of Operations (Dir of Ops) to oversee all Account Managers and on-site scheduled, managed business in a Mega Market by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance. The successful Director of Operations, who reports to the General Manager, will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. RESPONSIBILITIES: * Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management * Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks * Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization * Oversee all managed business and client relationships * Perform daytime client visits and post inspections * Negotiate client account renewals * Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel * Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention * Conduct all business with the highest of ethical and professional standards * Maintain confidentiality of all information and data * Keep records and prepare accurate and timely feedback / reports as required QUALIFICATIONS: * Bachelor's degree or related field * Minimum of 5 (five) years of general management experience in a service industry. * Excellent interpersonal and communication skills, including highly effective written and oral delivery * Dedication to high quality customer service delivery and integrity through proven client and customer relationships * Strategic thinker with financial acumen to grow the business while maintaining and retaining current business * Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement * Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients * Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development * Proven success in hiring the best talent and effectively managing team performance * Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations PREFERRED QUALIFICATIONS: * Contract or proprietary security services experience Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results. BENEFITS: * Company issued laptop and cell phone * Annual Bonus plus auto allowance and gas card * Medical, dental, vision, basic life, AD&D, and disability insurance * Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements * Eight paid holidays annually, five sick days, and four personal days * Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-EC1 Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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