Director of Luau Operations
US-HI-Lahaina
Management
Req #: 75331
Type: Full-Time
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Overview: The Director of Luau Operations is responsible for the business leadership and management of the Luau Show and venue, including all aspects of the Luau Show production, and Food & Beverage operations. Financial performance and staffing/development of the team. The Director of Luau Operations develops and implants strategies to meet business goals. This person provides the vision to drive a culture of exceptional customer service. Responsibilities: Entrepreneurial Leadership: * Reports to the Director of Food & Beverage and General Manager. * Responsible to recognize business opportunities and align the team to carry out actions to bring to fruition. * Develops short- and long-term strategic plans and leads efforts to maximize the profitability of the Luau Show and venue. * Compile and review financial reports, contracts, and P&L statements; and reports to the General Manager on the Luau Show and venue's performance. * Responsible to be the first line of contact for customer relations and venue management. * Responsible to represent the asset's with customers and staff. * Operations/Management: * Accountability for all of the operations of the Luau Show and venue. * Oversee the weekly scheduling and staffing levels following the budgeted guidelines. * Overseeing the management of the time and attendance in the payroll system to meet deadlines for payroll. * Drive the operation's financial performance through sound operational practices carried out by a well-managed, trained and supervised team of managers and hourly associates. * Prepare, monitor and report on budgets. * Must work closely and assist the Luau Show staff and F&B staff. * Responsible for hiring, training and managing managerial and hourly staff for the Luau Show staff and F&B staff. * Provide developmental coaching of direct reports to achieve established goals. * Responsible for administering disciplinary actions as necessary. * Direct the operations for the Luau Show and venue and maximize effectiveness of providers . * Responsible for the management of ordering supplies and equipment, conducting inventory, and quality control. * Responsible for managing the invoice receiving of supplies orders. * Ability to manage multiple projects for upkeeping of physical buildings, grounds, and all equipment used for the Luau Show and venue. * Secure and maintain safety and sanitary standards to comply with the Department of Health, and ensure compliance with Highgate policies, state, federal, and county laws and regulations. * Create departmental policies, budgets and guidelines and communicate them across functional departments. * Lead by example and foster high staff morale and a culture of excellent performance. * Ensure guest relations and the Luau Show productions are performed with exceptional satisfaction ratings. * Oversee safety, risk management, and the overall appearance and functionality of the Luau show and venue. * Ensure associate participation to drive best practices. * Marketing and Business Development: * Directs programs to expand the Luau Show and venue. * Develop and implement successful marketing strategies. * Create and direct effective campaigns to promote the Luau Show and venue which may include social media. * Evaluate sources of revenue to maximize marketing dollars. * Allocate the marketing budget and oversee marketing and promotional programs. * Managing third party services, contracts and agreements to ensure achievement of desired results. * Develop new sources of business and expand the growth of the Luau Show and venue. * Establish innovative plans to continually improve the Luau Show and venue. Qualifications: * This is an on-site position. * At least 3-4 years of progressive experience in a hotel or a related field; or at least 2 years of related experience; or a 2-year college degree. * Must be proficient in Microsoft Office applications including Windows, Company approved POS systems, spreadsheets and word processing. * Must have previous experience in a Luau Show production or related field, and F&B operations, techniques, health department rules and regulations, liquor laws and regulations. * Experience in business and operations management.
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