Overview:
The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.
Responsibilities:
* Direct and supervise Human Resources staff.
* Prepare and maintain Human Resources budget.
* Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
* Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
* Communicate new policies, information, and directives to all employees.
* Instruct staff in interpretation of HR policies and procedures.
* Ensure staffs compliance with HR policies and procedures.
* Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
* Recruit, interview and recommend all exempt personnel.
* Maintain employee benefits programs.
* Set up, approve, and maintain all wage and salary programs, including performance evaluations.
* Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
* Maintain open door policy.
* Monitor and analyze turnover statistics.
* Conduct training classes.
* Update and submit required reports in a timely manner.
* Participate in and monitor safety committee in compliance with Loss Prevention SOP's.
* Ensure compliance with all HR related Loss Prevention SOP's.
* Establish and maintain safety incentive program.
* Become a certified trainer in all current HR training modules.
* Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
* Maintain Heroes of Hospitality (Employee of Month/Year) program.
* Practice positive employee relations, including coaching, counseling & discipline.
* Develop and maintain "no cost" benefit programs.
* Monitor Service Standards by Position training program.
* Participate in and monitor orientation programs.
* Develop managers for future advancement.
* Ensure managers are using coaching, counseling and discipline to address issues/concerns.
* Ensure Associate Opinion Survey is completed by all employees.
* Condense and expedite paperwork, develop internal communications, improve record keeping.
* Develop and maintain suggestion box program.
* Plan and edit employee newsletter.
* Manage all personnel files.
* Manage resume and application files.
* Develop and monitor recruitment resources.
Qualifications:
* At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
* Prior labor experience required.
* Previous supervisory responsibility required.
* College course work in related field helpful
* Familiarity with and knowledge of employment laws required.
* Long hours sometimes required.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Participate in M.O.D. coverage as required.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
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