Director of Food and Beverage
US-HI-Lahaina
Management
Req #: 75330
Type: Full-Time
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Overview: The Director of Food & Beverage is responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: * Employees must,at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Supervise all F&B personnel. * Respond to guest complaintsin a timely manner. * Prepare the F&B budget andmonitor department performance with respect to the same. Perform any necessary follow-up, including forecasting. * Monitorindustry trends, take appropriate action to maintain competitive and profitable operations. * Work with other Executive Committee members and keep them informed of F&B issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Coordinate andmonitor all phases of Loss Prevention in the F&B department. * Prepare andsubmit required reports in a timely manner. * Organize and conduct department meetings on a regular basis. * Monitorquality of service and product. * Cooperate in menu planning and preparation. * Ensuretimely purchase of F&B items, within budget allocation. * Oversee operations of the employee cafeteria. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure departmental compliance withSOP's. * Ensure the training of department heads on SOP's, report preparation, technical job tasks. * Attend and/or conduct departmental and hotel training (CARE, One to One), etc. * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Conduct and/or attend all required meetings, including pre-convention and post-convention meetings. * Ensure overall guest satisfaction. Qualifications: * This is an on-site position. * At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Must have knowledge of F&B preparation techniques, health department rules and regulations, liquorlawsand regulations. * Long hours sometimesrequired. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of forcefrequentlyor constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with alllevelof employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly,courteousand service-oriented manner. * Attendall hotel required meetings andtrainings. * Participatein M.O.D. coverage asrequired. * Maintainregular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintainhigh standardsof personal appearance and grooming, including wearing nametags. * Comply withHighgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity,identifyproblem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing,identifyingand solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meetappropriate objectives. * Must be able tomaintainconfidentiality of information. * Perform other duties as requested by management. * Maintaina warm and friendly demeanor at all times
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