Director of Food and Beverage
US-AZ-GRAND CANYON
Xanterra Attract Portal
Req #: 38012
Type: Full-Time Year-Round
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Overview: Live. Work. Explore. as a part of our Food & Beverage team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. Live. Work. Explore. at the South Rim of the Grand Canyon! Job Summary: We are seeking a Director of Food & Beverage to lead a high-volume, multi-unit operation featuring seven dining outlets, two lounges, and a food truck. This role is responsible for culinary innovation, operational excellence, and exceptional guest experiences while managing a team of approximately 350 employees in a resort environment. Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection(r), we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park. Life at the South Rim: * Free employee housing in a single family home. * 100% discount on food purchases made at any of the F&B outlets for the South Rim, Grand Hotel, and Railway Hotel. * 50% discount on alcohol purchases made at any of the F&B outlets of the South Rim, Grand Hotel, and Railway Hotel. * 40% discount on retail purchases at any of the Retail shops for the South Rim, Grand Hotel, and Railway. * Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) * A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities * Meet people of all ages from all over the country and world! Benefits and Perks: * Vacation, Holiday and Sick Leave * Medical, Vision, Dental, 401k and other insurance benefits * Rec Center - Fitness Equipment, Computers, and Free WiFi * Paid Day off on your birthday with restaurant & retail discounts * Discounted mule rides * Summer Property Olympics * Free Grand Canyon Railway Train Rides * Exclusive retail, lodging, and dining discounts at other Xanterra properties * Generous benefit program for eligible employees * $350 Referral Bonus Program * The adventure of a lifetime! Responsibilities: Leadership & Team Development * Inspire and lead Food & Beverage management teams to foster collaboration, accountability, and service excellence. * Coordinate with the Director of Culinary Services to determine and monitor standards and establish the strategic direction of the department. * Cultivate a learning environment that develops future leaders and promotes continuous improvement. * Partner with corporate leadership to implement company-wide strategies and initiatives. Guest Experience & Service Quality * Ensure seamless front-of-house and culinary operations to deliver superior guest satisfaction. * Monitor guest feedback and service scores weekly; implement action plans to improve results. * Maintain awareness of industry trends and encourage creativity in menu development and presentation. Operational & Financial Management * Develop and execute annual operating budgets for all outlets. * Review monthly P&L statements, analyze variances, and adjust forecasts as needed. * Drive margin improvement programs and utilize KPIs for data-driven decision-making. Compliance & Standards * Oversee adherence to all applicable laws, codes, and regulations (liquor, health, OSHA, ADA, EEOC). * Ensure compliance with National Park Service contractual obligations, US Food Code, and sanitation standards. * Conduct a physical audit of each outlet weekly and share feedback, suggestions, and direction with the Unit Manager, Director of Culinary Service, and the Executive Director of Operations. * Maintain satisfactory scores on all inspections and evaluations. Training & Development * Collaborate with the Food & Beverage Trainer to deliver ongoing training in customer service and technical skills. * Ensure all staff meet required certifications and training schedules. Additional Duties * Participate in the rotating Director-on-Duty program for after-hours/weekend coverage. * Perform other tasks or projects as assigned. Qualifications: * Minimum 5 years of senior-level, multi-unit Food & Beverage management experience in a high-volume resort or park setting. * Proven ability to lead large teams and deliver exceptional guest experiences. * Strong financial acumen with experience in budgeting and P&L accountability. * ServSafe and TIPS certifications required. * Excellent communication, problem-solving, and analytical skills. * Proficiency in MS Office, Kronos, and POS systems. * Ability to motivate and mentor employees at all levels. * Valid Arizona driver's license (or ability to obtain) and compliance with company Driver Safety Program. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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