Director of Engineering
US-HI-Honolulu
Management
Req #: 63529
Type: Full-Time
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Overview: The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel. Responsibilities: * Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards. * Create, approve and post all Engineering staff schedules according to Highgate Hotel standards. * Create and adhere to annual budget for department. * Develop financial forecasts and actively participate in monthly profit/loss review meetings. * Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair. * Ensure the hotel is in compliance with all local, state and federal laws. * Create and implement a preventative maintenance program for all hotel equipment. * Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards. * Ensure that room maintenance requests are handled in a prompt and courteous manner. * Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary. * Assist as necessary with special projects and renovations. * Actively participate in energy conservation programs. * Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner. * Ensure compliance with the Americans Disabilities Act (ADA). * Administer all vendor contracts controlled by the engineering department. * Support and participate in all Highgate Hotel programs. * Lead and participate in Highgate Hotel Safety Committee. Qualifications: * At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience. * High school diploma or equivalent required. * Stationary Engineer's license if required by local code. * HVAC, electrical, plumbing, boiler operations and general maintenance skills required. * Long hours sometimes required. * Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Travel related to company business sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information.
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