Director of Catering and Convention Services
US-DC-Washington
Omni Hotels Management Corporation
Req #: 127357
Type: Shoreham
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Overview: Fantastic opportunity to oversee the Catering & Conference Services Departments while being dedicated to providing a world-class guest experience and balancing profitability, all while working in such a beautiful historic building. This position is eligible for the Omni Director of Catering & Convention Services Incentive plan. Responsibilities: * Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department. * Responsible for the Department's customer service scores as measured by meeting planner surveys. * Responsible for the achievement of the Department's revenue targets. * Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately. * Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus. * Works with outside vendor to develop customer-friendly format of Banquet Menus. * Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily. * Responsible for accurate capacity charts of event spaces. * Responsible for ensuring Banquet Menu pricing is consistent with the market. * Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events. * Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary. * Ensures that all procedures, policies, and guidelines, as established by Omni Shoreham, are being followed by department personnel. * Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments. * Establishes and maintains efficient office procedures to facilitate the smooth operation of the department. * Manages department payroll on a weekly basis. * Attends and holds meetings as necessary. * Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled. * Advises hotel department heads of special requirements of groups coming into the hotel. * Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department. * Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department. * Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests. * Perform any other duties assigned by management. Qualifications: * Must have a Bachelor's degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel. * Able to work flexible schedule and holidays. * Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers. * Able to collect accurate information and resolve conflicts. * Experienced in budgeting/forecasting. * Able to manage multiple tasks at all times and have excellent organizational skills. * Able to remain calm and alert, during emergency situations and/or heavy group/catering activity. * Delphi FDC experience preferable. Pay range: $135,000 to $145,000. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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