Director, Technology Assurance and Performance
US-CO-Englewood
Attract-careers1
Req #: 93383
Type: Fulltime-Regular
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Overview: Reporting to the Senior Vice President of IT Operations and Shared Services, the Director of Technology Assurance and Performance is a key leadership role responsible for the quality, performance, and reliability of technology across all of EchoStar's diverse business lines, including Wireless, Satellite TV, Streaming TV, and enterprise corporate systems. Responsibilities: This leader will champion a forward-thinking vision for testing, with a strong emphasis on leveraging AI, machine learning, and advanced automation to dramatically improve the effectiveness and velocity of our testing activities. You will lead a large, globally distributed team and be accountable for ensuring our technology platforms deliver a flawless customer experience. In this role, you will: * Lead and Inspire a Global Team: Directly manage a team of managers in the US and provide matrix leadership for managers in India, overseeing a large organization of technology professionals. Foster a culture of excellence, innovation, and continuous improvement. * Craft and Execute an AI-Driven Testing Vision: Define and drive the strategic roadmap for Technology Assurance, integrating AI-powered tools and technologies to revolutionize the speed and quality of functional, regression, performance, and chaos testing. * Champion World-Class Test Automation: Own the strategy for building, scaling, and maintaining sophisticated test automation frameworks. Drive initiatives to continuously increase automation coverage and reduce manual testing efforts. * Drive Project and Program Success: Take a hands-on leadership role in ensuring key business and internal IT projects have robust testing strategies, clear plans, and successfully meet their milestones. * Manage Strategic Partnerships: Collaborate closely with development, operations, and business leaders across the organization to ensure testing priorities align with business objectives and product roadmaps. * Communicate with Influence: Simplify complex technical messages, present compelling strategic updates, and promote your team's successes to senior and executive leadership. * Oversee Departmental Operations: Take full ownership of establishing and managing the department's multi-million dollar budget, resource planning, and vendor relationships. Qualifications: This leader will play a vital role in ensuring our IT systems provide the exceptional Customer experience that the company has become known for achieving. The wide-ranging nature of the position will afford this leader oversight and influence into many aspects of the business. As a result, we expect potential candidates to meet a level of education and experience that demonstrates they can be successful in this role. The ideal candidate will have: * Extensive Leadership Experience: A minimum of 10 years in technology leadership roles, with a proven track record of managing large, globally distributed technical teams. * Testing Related Expertise: Demonstrable mastery of modern Quality Assurance and Performance testing methodologies, including an understanding of test automation, load/performance testing, and chaos engineering principles. * An Agile and Adaptive Mindset: The ability to thrive in a fast-paced, dynamic environment, with a strong Agile mindset and the capacity to adapt strategies and pivot quickly to meet evolving business needs. * Strategic Vision and Execution: A history of not only creating a compelling strategic vision but also building and executing the complex plans required to make it a reality. * Technical Acumen: While this is a strategic leadership role, a high degree of technical credibility is required. Experience with cloud technologies and modern testing tools is highly beneficial. * Cross-Functional Influence: The ability to gain immediate credibility and build productive, collaborative relationships with stakeholders at all levels, from individual engineers to senior executives. * Educational Foundation: A Bachelor's degree in Computer Science, Management Information Systems, or a related field; a Master's degree is a plus. * Industry Breadth (Preferred): Experience in telecommunications is a plus, but experience leading functions across a diverse portfolio of business systems (e.g., streaming media, data warehousing, IVR/chat, BSS/OSS) is highly valued.
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