Director Patient Access and Digital Experience
US-IA-West Des Moines
careers
Req #: 166947
Type: Full Time Benefits
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Overview: Days, Full-time Location: On-site in Des Moines, IA This position leads a team of strategists dedicated to advancing UnityPoint Health's strategy to provide exceptional experiences. The role is responsible for developing and building a coordinated, system-wide approach to care a differentiated level of accessibility, patient engagement, and a distinctively high level of access to services. Additionally, this leader drives efforts to enhance seamless and positive digital experiences. As a strategic thought leader, this individual ensures UnityPoint Health remains focused on creating more accessible, timely, and patient-centered care delivery models Responsibilities: Patient Access and Experience * Design strategy and leads team of resources to implement, operationalize, and maintain digital communications utilizing digital platforms that contribute to a differentiated patient, provider, and community experience * Lead the MyUnityPoint (MyUP) operationalization, strategy, and review * Leads the strategy related to building out the ideal path to timely access to care and digital experiences * Builds and maintains the patient and consumer engagement strategy in partnership with key resources, such as marketing and revenue cycle * Leads access strategy, operationalization, and review of self-service scheduling tools in partnership with key resources, such as marketing and ambulatory operations * Partners with Virtual Care team on ambulatory virtual care execution. * Leads strategies leveraging technology and digital workflows to deliver a differentiated experience for UnityPoint Health patients and consumers. * Leads access and schedule optimization including evaluation and standardization of template structure, visit type standards, and digital accessibility initiatives. * Evaluates opportunities to optimize digital solutions as products mature within our environments and as industry change requires updated support from digital tools * Actively engages with operational leaders in two-way feedback sharing to continuously evaluate opportunities to improve care experience. * Collaborates with analytics to utilize data to drive decisioning for access initiatives and outcome reporting * Ensures support of system level strategies while ensuring strategies work cohesively to support the UnityPoint care experience Strategy and Business Development * Partners with key leaders across Strategy and Business development to ensure patient access and digital engagement strategies reflect key experiential strategies * Ensure alignment with and support of service line strategies * Support and align with key provider leadership resources such as CMO, UPC President, and the Physician Governance Council to ensure Physician guidance and input is part of the decision making process Talent Management * Directly Manages the Patient Access and Digital Experience team * Responsible for recruitment of top talent and meet program needs with a customer focused mentality. * Ensures all team members are oriented and properly trained. * Implements effective performance management and staff development processes. * Establishes effective mechanisms of communication with staff and key stakeholders to foster an environment of openness, trust and teamwork. * Assists in the annual budget process. * Analyzes and requests staff expenditures within budget parameters * Provide leadership and direction that ensures top of licensure duties for all team members. Qualifications: Education: * Bachelor's Degree Experience: * 5 years' experience in healthcare Licenses/Certifications: * Valid driver's license when driving any vehicle for work-related reasons. Knowledge/Skills/Abilities: * Must have strong team and project management skills with demonstrated responsibilities in project management. * Must have demonstrated experience as an excellent communicator and must exhibit excellent interpersonal skills. * Ability to take initiative and exercise independent judgment, decision making and problem solving expertise. * Needs to have the ability to work with technical/IT resources to help drive projects forward. * Ability to understand and apply guidelines, policies and procedures.
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