Director Hotel Technology
US-TX-Plano
Careers English
Req #: 104392
Type: Regular
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Overview: As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Responsibilities: The Director of Hotel Technology is responsible for providing subject matter expertise for hotel technology projects. This role also provides a high level of IT support services to guests and staff by coordinating technology deployments. This is a technical role with operational and service oriented aspects. This role provides guidance and leadership within the Technology team and will possess both hospitality industry experience and technical skills. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Qualifications: QUALIFICATIONS: * 4-year bachelor's degree from an accredited university in a related field appropriate to work of the position; OR related work experience; IT Degree qualification is preferred * Property management system experience highly required (LightSpeed / FOSSE / Opera / Full-Service PMS). * 5 years of experience in IT in a managerial capacity preferably in a hotel environment is desired. * Experience planning for and managing medium to large-scale change and assessing key impacts to stakeholders * Desired knowledge: Network administration PC and network trouble shooting file server configuration backup systems configuration network switch management operating system and application software upgrading. * Expert knowledge of anti-virus and firewall management hardware configuration and troubleshooting hotel specific application maintenance and administration. * Experience with large technology initiatives and processes needed to lead and/or support delivery and ongoing support * Excellent written and verbal communication skills with strong attention to detail and follow through * Excellent leadership skills must have a passion for service and have strong interpersonal and team player skills. Ability to listen and incorporate new information and viewpoints * Ability to influence and collaborate across multiple areas of the organization while creatively maximizing resource utilization * Comfortable in a deadline-driven environment often with changing business priorities * Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines. * Previous experience developing training materials/content/job aids * Previous experience delivering/facilitating workshops and delivering training in person and virtually JOB RESPONSIBILITIES: * Liaise directly with hotel ownership groups on design and delivery of all IT projects; delivering projects on-time on budget and of high quality. * Creates and manages standard processes as well as well-documented and organized projects to support property technology * Participates in managing and providing subject matter expertise for new initiatives with system impacts and/or dependencies * Maintain records on installation resolution of issues and replacement of equipment and parts. * Identify technology requirements and recommend purchases accordingly * Oversee systems to understand the requirements for upgrades improvements new systems and preventive maintenance and act promptly to resolve issues if any. * Mentor lower tiers to improve their skills and ensure all team members can effectively handle incoming requests * Able to deal with the challenges of a business that is open 24 hours a day. * Drives and facilitates effective collaboration and communications between the IT organization and other departments within the company. * Builds effective working relationships with third party technology providers and vendors to ensure maximum usage prompt support and cost-effective products. * Performs maintenance and upgrades to equipment operating systems firewalls anti-virus protection and other general system utilities and applications necessary to the efficient support of the hotel applications. * Ensures development and maintenance of system documentation including network diagrams inventory records and operating procedures. * Configuration and deployment of new servers end user equipment and networking equipment where applicable * Ensure the consistency and maintainability of existing and new applications by creating maintaining and enforcing standards and procedures (including SOPs) for implementing technical solutions. * Software evaluation acquisition and implementation including oversight of basic user technical training and remediation activities. * Monitors ensures and manages the acquisition and maintenance of property based systems. * Analyzes information identifies current and potential problems and proposes solutions. * Monitors computer and network operations at the property level backup/recovery functions are performed on scheduled basis and administration functions for hardware operating and application systems are maintained and completed on consistent basis. * Ensures solutions are consistent with the properties' needs and brand specific environment. * Enforces policies and standards protecting company hardware software and other resources at the property. * Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with regulations. * Develops specific goals and plans to prioritize organize and accomplish work. * Determines priorities schedules plans and necessary resources to ensure completion of any property projects on schedule and according to specification. * Maintains knowledge of job-relevant issues products systems and processes. * Manages vendors for property IT requirements functioning as escalation point for problem resolution. * Demonstrates willingness to travel within North America up to 50% of the time.
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